Terms & Conditions

• About this Document

1. 1. 1. This document (together with our quotation overleaf) together the contract sets out the terms and conditions on which LD Roofing Services Ltd (we/us/our) provide services to you.
      2. The contract creates legally binding obligations and it is therefore important that you read it carefully and thoroughly as by proceeding with a quote, you are deemed to be bound by the quote and these terms and conditions.

• These terms may have changed since you last reviewed them

These terms were last updated in October 2025.

• Where to find information about us and our services

1. 1. You can find everything you need to know about us and our services on our website or from our sales team before you order. We also confirm any key information to you in writing in our quote before or after you order, either by email or on paper.
   2. When you place an order with us you are agreeing that:
      1. We only accept orders when we’ve checked them.
      2. Sometimes we reject orders.
      3. We may charge you when you order, when we supply your service or throughout the course of providing the service.
      4. We charge interest on late payments.
      5. We pass on increases in VAT.
      6. We’re not responsible for delays outside our control.
      7. You’re responsible for making sure your measurements and any information or documentation that you provide to us is accurate.
      8. We charge you if you don’t give us information, or documents we need, or do any preparatory work as agreed with us.
      9. If you bought over the telephone or on your doorstep, you have a legal right to change your mind.

1. You can end an on-going contract (find out how).
2. You have rights if there is something wrong with your service.
3. We can change services and these terms.
4. We can suspend supply (and you have rights if we do).
5. We can withdraw services.
6. We can end our contract with you.
7. We don’t compensate you for all losses caused by us or our services.
8. We use your personal data as set out in our Privacy Notice.
9. You have several options for resolving disputes with us.
10. Other important terms apply to our contract.

• We only accept orders when we’ve checked them

We will either confirm your order in writing OR we accept it when we supply the service to you.

• Sometimes we reject orders

Sometimes we reject orders, for example, because a credit reference we have obtained is unsatisfactory, because you are located outside the UK or because the service was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

• WHEN We charge you 

1. 1. 1. Any deposit and staged payments are set out in our quotation. The deposit is due when you accept the quotation. Interim payments become due when the stated stages are reached, and the final balance is due within 7 calendar days of completion or presentation of our final invoice, whichever is later. We may suspend work after giving written notice if an undisputed payment remains overdue.
      2. Unless our quotation states a different payment timetable, invoices are payable in full within 7 calendar days of presentation.

• We charge interest on late payments

If we’re unable to collect an undisputed payment you owe us, we may charge simple interest on the overdue amount at 4% a year above the Bank of England base rate from the due date until payment. We will not charge interest where a payment is reasonably withheld because of a genuine dispute.

• We pass on increases in VAT

If the rate of VAT changes between your order date and the date we supply the service, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

• We’re not responsible for delays outside our control

If our supply of your service is delayed by an event outside our control, such as strikes, adverse weather or a failure in our supply chain, we will contact you as soon as reasonably possible and take reasonable steps to reduce the delay. If the delay is likely to be substantial, you may contact our Customer Service Team to end the affected service and receive a refund for services paid for in advance but not received.

• You’re responsible for making sure your measurements are accurate

1. 1. 1. If we’ve asked you for measurements, relating to the service, you’re responsible for making sure those measurements are correct.
      2. You are responsible for preparing the property for our service and ensuring that all necessary consents, permissions and authorities are in place before work starts, including mortgage consent, planning permission, party-wall requirements, building regulations approval and listed-building consent where applicable.

• We charge you if you don’t give us information we need or do preparatory work as agreed with us

1. 1. 1. We charge you additional sums if you don’t give us information or documentation we’ve asked for about how we can access your property to provide the service or if you don’t do preparatory work to prepare for the services, as agreed with us. For example, we might need to return on another vehicle or with extra manpower, reschedule services or obtain appropriate consents.
      2. If you bought over the telephone or on your doorstep, you have a legal right to change your mind.

• Your legal right to change your mind

1. 1. 1. For most of our services bought over the telephone or on your doorstep, you have 14 days after the date we confirm your order to change your mind about a purchase, but: You lose the right to cancel any service, when it’s been completed (and you must pay for any services provided up to the time you cancel).

• How to let us know and what happens next.

1. 1. 1. If you change your mind, contact our Customer Service Team on 01604 813590, email sales@ldroofingservices.co.uk, use the online form at https://ldroofingservices.co.uk/contact-us/, or write to us at Unit 142, Leyland Trading Estate, Wellingborough, NN8 1RT. Where a refund is due, we will make it using the original payment method and within 14 days of being informed of your cancellation, subject to any lawful deduction for work carried out at your express request during the cancellation period.

• Your legal rights  

You have 14 days to change your mind, telephone and doorstep sales only.

• You can end an on-going contract (find out how)

1. 1. 1. We tell you when and how you can end an on-going contract with us (for example, for regular services) during the order process and we confirm this information to you in writing after we’ve accepted your order. If you have any questions, please contact our Customer Service Team: on 01604 813590 or by completing the online request form @ ldroofingservices.co.uk/contact-us/

• You have rights if there is something wrong with your service

If you think there is something wrong with your service, you must contact our Customer Service Team: on 01604 813590 or by completing the online request form @ ldroofingservices.co.uk/contact-us/.  Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that You have several options for resolving disputes with us.

• Summary of your key legal rights

As you have purchased services, the Consumer Rights Act 2015 says:

1. You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
2. If a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable.
3. If a time hasn’t been agreed upfront, it must be carried out within a reasonable time.

• We can change services and these terms

We can always change a service:

1. to reflect changes in relevant laws and regulatory requirements for example if there is a change in law that requires us to use a different material; and
2. to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don’t affect your use of the service.

• We can v suspend supply (and you have rights if we do)

1. 1. 1. We can suspend the supply of a service. We do this to:
         1. deal with technical problems or make minor technical changes;
         2. update the service to reflect changes in relevant laws and regulatory requirements; or
         3. make changes to the service (see We can change services and these terms).
      2. We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we’re suspending supply, unless the problem is urgent or an emergency. If we suspend the service for longer than 21 Days in any 30 Day period we adjust the price so you don’t pay for it while its suspended. If we suspend supply, or tell you we’re going to suspend supply, for more than 6 Weeks you can contact our Customer Service Team: on 01604 813590 or by completing the online request form @ ldroofingservices.co.uk/contact-us/  to end the contract and we’ll refund any sums you’ve paid in advance for services you won’t receive.

• We can withdraw services

We can stop providing a service by giving you at least 14 days’ written notice, unless an urgent legal, safety or regulatory reason requires shorter notice. We will refund sums paid in advance for services that will not be provided.

• We can end our contract with you

We can end our contract with you for a service and claim any compensation due to us if:

1. you don’t make any payment to us when it’s due and you still don’t make payment within 7 days of our reminding you that payment is due; or
2. you don’t, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the service, for example, documentation, measurements, prepare the property and / or access to the property.

• We don’t compensate you for all losses caused by us or our services

1. 1. 1. We’re not responsible for losses you suffer caused by us breaking this contract if the loss is:
         1. Unexpected. It was not obvious that it would happen and nothing you said to us  before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
         2. Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We’re not responsible for delays outside our control.
         3. Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
      2. To the extent that you use a product for the purposes of your trade, business, craft or profession then, save in respect of any liability which cannot legally be limited, our total liability to you for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to what you paid for the product and all claims for loss of profit or indirect or consequential loss are wholly excluded.

• We use your personal data as set out in our Privacy Notice

How we use personal data is explained in our Privacy Notice at https://ldroofingservices.co.uk/privacy-policy/.

• You have several options for resolving disputes with us

1. 1. 1. Our Customer Service Team can be contacted on 01604 813590, at sales@ldroofingservices.co.uk, or through https://ldroofingservices.co.uk/contact-us/. We will do our best to resolve any problem you have with us or our services.
      2. Resolving disputes without going to court. Alternative dispute resolution is an optional process in which an independent body considers the facts and seeks to resolve the dispute. Information about the Centre for Effective Dispute Resolution is available at https://www.cedr.com/consumer/. The provider may charge for handling a complaint, and you may still bring court proceedings if the dispute is not resolved.
      3. You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

• Other important terms apply to our contract

1. 1. 1. We can transfer our contract with you, so that a different organisation is responsible for supplying your service. We’ll tell you in writing if this happens and we’ll ensure that the transfer won’t affect your rights under the contract. 
      2. You can only transfer your contract with us to someone else if we agree to this. We may not agree if you have not paid all sums due to us or if you are still the owner of the property.
      3. Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
      4. If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
      5. Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately pursue you for failing to do something required by the contract, or for doing something the contract does not allow, but that does not prevent us from enforcing the contract later.

• CONTRACT DOCUMENTS AND SCOPE OF WORK

1. 1. 1. Our quotation, these terms, any specification or drawing referred to in the quotation, and any written variation agreed by us together form the contract.
      2. The quotation takes priority for the project-specific description, materials, price, payment stages and guarantee. These terms apply to all other matters. If documents conflict, the more recently agreed written document takes priority.
      3. Only work expressly described in the quotation is included. Planning fees, building-control fees, structural-engineer fees, party-wall matters and other third-party charges are excluded unless the quotation expressly states that we will arrange or pay them.

• HIDDEN DEFECTS AND UNFORESEEN WORK

1. 1. 1. Our quotation is based on the parts of the roof and property reasonably visible during our inspection. It does not include concealed decay, defective structural timbers, inadequate previous work, hidden services, asbestos or other conditions that could not reasonably be identified before work started.
      2. If unforeseen work becomes necessary, we will explain the issue, provide supporting photographs where reasonably practicable, and give you a written variation setting out the additional price and any effect on timing before carrying out that additional work.
      3. We may carry out reasonable temporary or emergency work without prior approval where it is necessary to prevent immediate damage, comply with health and safety duties or leave the property safe and weather-resistant. We will notify you as soon as reasonably practicable and charge a reasonable price for that work.

• CHANGES TO THE AGREED WORK

1. 1. 1. A change to the work, materials or specification must be agreed in writing. The written variation will state any adjustment to the contract price, payment timetable and expected completion date.
      2. If you give an instruction verbally, it will not alter the contract until we confirm it in writing. We do not have to carry out a requested change if it would be unsafe, unlawful, technically unsuitable or inconsistent with a manufacturer’s requirements.

• ACCESS AND YOUR RESPONSIBILITIES

1. 1. 1. You must provide safe and reasonable access to the property and work areas during agreed working hours, keep access routes clear, arrange any customer-controlled parking or permits, and provide reasonable access to electricity and water where required for the work.
      2. You must keep children, pets and visitors away from scaffolding, ladders, materials, skips and active work areas, and remove or protect fragile items, vehicles, garden furniture and other possessions that could reasonably be affected by the work.
      3. You confirm that you own the property or have authority to instruct the work. You are responsible for permissions and consents unless our quotation expressly states that we will obtain them. You must tell us about known asbestos, hidden services, protected species, structural concerns or access restrictions before work begins.

• SCAFFOLDING, SITE SAFETY AND PROPERTY PROTECTION

1. 1. 1. Scaffolding, ladders and other access equipment remain under the control of us or our appointed contractor. You and third parties must not use, move, alter or attach anything to that equipment without written permission.
      2. We will take reasonable care of your property and will put right physical damage caused by our failure to use reasonable care and skill. We are not responsible for pre-existing defects or unavoidable minor disturbance, dust or vibration arising from properly performed roofing work.
      3. You must notify us promptly of any alleged damage and allow us a reasonable opportunity to inspect and, where we are responsible, remedy it before arranging third-party repairs, except where urgent action is reasonably necessary to prevent further damage.

• PROGRAMME, WEATHER AND DELAY

1. 1. 1. Start and completion dates are reasonable estimates unless we expressly agree in writing that a date is fixed. Roofing work is weather-dependent and we will not carry out work where conditions would make it unsafe or compromise the installation.
      2. We are entitled to a reasonable extension of time for adverse weather, unforeseen site conditions, material shortages, changes requested by you, delays caused by you or another contractor, utility or authority delays, or events outside our reasonable control.
      3. We will keep you reasonably informed of material delay and take reasonable steps to minimise it. Your payment obligations for work already completed and materials properly ordered are not cancelled merely because the programme has been extended.

• MATERIALS AND SUBSTITUTIONS

1. 1. 1. Materials will be those stated in the quotation or a reasonably equivalent product where the specified product is unavailable. We will tell you before making a substitution that materially affects appearance, performance, guarantee or price and will obtain your agreement.
      2. Natural products and manufactured batches can vary in colour, shade, grain, texture and dimensions. Reasonable variations and weathering differences are not defects.
      3. Unused materials purchased specifically for the work remain our property unless the quotation expressly includes their transfer to you. Materials removed from the property may be disposed of by us unless you ask to retain them before removal and it is lawful and safe to do so.

• WASTE AND HAZARDOUS MATERIALS

1. 1. 1. Waste removal, skips and disposal are included only where stated in the quotation. You must not place household or third-party waste in our skip or waste area.
      2. If asbestos or another hazardous material is suspected or discovered, we may stop the affected work until it has been assessed and dealt with lawfully. Specialist surveys, removal, disposal and resulting delay or additional work will be treated as a written variation unless expressly included in the quotation.

• GUARANTEES AND MAINTENANCE

1. 1. 1. Our standard workmanship guarantee is 12 years for a complete new pitched-roof installation and 10 years for a complete new flat-roof installation. Repairs, maintenance and other work carry the guarantee period stated in the quotation or guarantee certificate. Manufacturer guarantees are separate and subject to the manufacturer’s conditions.
      2. A guarantee does not cover storm or accidental damage, third-party work or alterations, blocked or poorly maintained drainage, condensation, structural movement, pre-existing defects outside our scope, pests, misuse or a failure to carry out reasonable maintenance. These exclusions do not affect your statutory rights.
      3. You must notify us promptly of a potential guarantee issue, take reasonable steps to limit further damage, and give us reasonable access to inspect and, where covered, remedy the issue. A guarantee claim does not entitle another contractor to carry out chargeable work at our expense without first giving us a reasonable opportunity to inspect and remedy it, except in a genuine emergency.

• SUBCONTRACTORS

1. 1. 1. We may use suitably competent employees and subcontractors to carry out parts of the work. We remain responsible to you for the proper performance of the contract.

• CANCELLATION OF TELEPHONE, ONLINE AND HOME CONTRACTS

1. 1. Where the law gives you a 14-day cancellation period, you may cancel by sending a clear statement to sales@ldroofingservices.co.uk, using the contact form at https://ldroofingservices.co.uk/contact-us/, or writing to LD Roofing Services Ltd, Unit 142, Leyland Trading Estate, Wellingborough, NN8 1RT.
   2. If you expressly ask us to start work during the cancellation period and then cancel, you must pay a proportionate amount for work properly completed up to cancellation and for non-returnable materials reasonably ordered for your project, to the extent permitted by law.
   3. You lose the right to cancel a service once it has been fully performed only where you expressly requested an early start and acknowledged that the cancellation right would be lost on full performance.
   4. The cancellation exception for an urgent repair visit applies only to work and materials reasonably necessary to deal with the urgent problem you specifically asked us to address. It does not automatically apply to additional work or services supplied during the visit.